Medical Affairs Case Management System Upgrade and Dashboard Initiative

Overview

The Medical Affairs department within a mid-sized biotechnology firm wanted to upgrade its existing case management system (I.R.M.S.) as well as establish a bi-directional data feed with its data warehouse, thus enhancing its internal dashboard.  

eta one solutions partnered with this client to perform overall program management, vendor management, an upgrade needs assessment, validation plan, test scripts, testing and rollout.

Target

Over a 5-month period, deliver a fully validated system upgrade as well as a tested data feed that would provide for regular updates to a company-wide dashboarding system.

Solution Delivery

Following a needs assessment, eta one worked with Medical Affairs, IT and Operational Analytics staff along with vendor support personnel to complete testing and ensure a successful rollout.

Results

The client’s case management system was successfully upgraded and the 2-way data feed was leveraged to enhance reporting within the Dashboard as well as the case management tool.  Testing was carefully conducted to maintain compliance within the validated environment.  In addition, data encryption and masking techniques were employed to ensure privacy and confidentiality.